Shipping & Order Policy
Effective Date : 1 December 2025
Shipping Information
We are committed to providing clear and transparent shipping information to our customers. Below are the details regarding our shipping methods and estimated delivery timeframes.
Shipping Process
Once your order has been successfully placed and payment has been confirmed, we will process and dispatch your order as soon as possible. Customers will be notified of the shipping details, including the delivery method and tracking information, once the order has been shipped.
Estimated Delivery Time
Delivery times may vary depending on the destination and customs procedures. The estimated delivery timeframes are as follows:
- Thailand: Approximately 3-5 business days
- Asia (International): Approximately 7-14 business days
- Europe and Other International Destinations: Approximately 10-20 business days
Please note that the estimated delivery times are provided for reference only and may be subject to delays caused by customs clearance, carrier operations, or unforeseen circumstances beyond our control.
If you have any questions regarding shipping or delivery, please feel free to contact our customer support team before placing your order.
Bulk Orders and Risk Management
In cases where a customer places a large-volume order or exhibits behavior that may indicate resale or redistribution of products, such transactions may carry a higher risk of disputes being filed with the card-issuing bank. This could potentially affect the store’s chargeback ratio and overall merchant account status.
To mitigate these risks, we reserve the right to implement and enforce clear policies, including but not limited to:
- Conditions and limitations on bulk or high-quantity orders
- Refund and cancellation policies
- The right to refuse or cancel orders if potential risk or suspicious activity is identified
These policies are clearly stated on our website and sales channels, and customers are encouraged to review them before placing an order.
Order Verification and Documentation
For orders involving large quantities or unusually high order values, we may take additional steps to verify the transaction. This may include requesting further confirmation or documentation from the customer.
We also retain records related to bulk or high-risk orders, including but not limited to:
- Order details and transaction history
- Proof of payment
- Communication records or order confirmations
- Shipping and delivery confirmation
These measures are implemented to help prevent fraud, reduce the risk of disputes or chargebacks, and ensure a secure shopping experience for both customers and our business.