Frequently Asked Questions.

Yes. Every jade stone is authentic and hand-selected for its natural beauty, quality, and symbolism. Our jadeite is originally from Myanmar, one of the highest quality sources in the world.

We use premium 925 sterling silver, known for its durability, purity, and beautiful lasting shine.

Yes. Every YUVANA piece is carefully and thoughtfully handcrafted to ensure the highest quality and attention to detail.

Store it in a dry place, avoid contact with harsh chemicals, and gently clean with a soft cloth to maintain its shine and beauty.

As every YUVANA piece is handcrafted and made to order, production may take a little longer than mass-produced items. This time allows us to honor each step of the process and deliver the highest level of quality, intention, and craftsmanship in every detail.

YUVANA offers international shipping to selected countries. Availability may vary by location.

Shipping costs depend on your location and will be calculated at checkout.

Your order may be subject to import taxes and customs duties. These fees are determined by your local customs authority and are the customer’s responsibility.

Estimated delivery time varies by destination and shipping method. Tracking details will be provided once your order is dispatched.

If you haven’t received your order within the expected time frame, please contact our customer support with your order number.

YUVANA accepts major credit and debit cards, selected digital wallets, and bank transfers. Available options may vary by location.

Payments may be declined for several reasons, including insufficient funds, incorrect card details, bank restrictions, or security verification issues. We recommend checking with your bank or trying an alternative payment method.