Our Return & Refund Policy
Effective Date : 28 November 2025
Our Commitment
At YUVANA, we are dedicated to delivering jewelry of exceptional quality and craftsmanship. Each piece is meticulously crafted to meet the highest standards, ensuring elegance and timeless beauty.
Return Eligibility
YUVANA does not accept returns or exchanges for change of mind, sizing issues, or other personal preferences. Returns or refunds are only accepted if the item is:
• Defective or damaged upon delivery
• Not as described in your order
Items must be reported within 7 days of receipt with supporting photos.
Refund Process
If your return is approved due to a defect or damage, YUVANA will process a refund to your original payment method within 7–10 business days after receiving and inspecting the item. Shipping fees are non-refundable, unless the return is due to YUVANA error.
Exchanges
Exchanges are only permitted if the item is defective or damaged, and the replacement is of equal value. All exchanges must be coordinated with our customer service team.
Defective or Damaged Items
If your item arrives defective or damaged, please contact us immediately with photos and order details. We will provide instructions to return the item and offer a replacement or full refund at no additional cost.
Return Instructions
To report a defective or damaged item, contact us via email: yuvana.jewelry@gmail.com
Include your order number, details of the issue, and photos. We will guide you through the process with care and efficiency.
Notes
• Items must be returned in original packaging to ensure authenticity.
• Returns are strictly limited to defective or damaged items.
• YUVANA reserves the right to refuse returns that do not meet these conditions.